by Mark | Jul 25, 2025 | Articles
Leadership Self-Audit for Building a Constructive Work Culture Mark Komen, President Kodyne, Inc. Minneapolis, MN Leaders who want to foster constructive work cultures need to take a close look at how they’re showing up, communicating and shaping the...
by Mark | Jun 19, 2025 | Articles
You’re Being Watched! How Organizational Leaders Embed Culture Mark Komen, President Kodyne, Inc. Minneapolis, MN Over decades of culture-building work, one truth remains: leaders sustain culture through their behavior. Your staff is watching you for clues on...
by Mark | Oct 16, 2024 | Articles
Customer Complaints – From the Business Owner’s Point of View Mark Komen, President Kodyne, Inc. Minneapolis, MN We regularly hear from customers regarding what they have to say about someone’s business, especially in the areas of dissatisfaction and...
by Mark | May 5, 2023 | Articles
Brand Promises vs. Exceeding Expectations Mark J. Komen, PresidentKodyne, Inc.Minneapolis, MN Over the last few years, I’ve seen a focus on “exceeding customer expectations” as an example of customer-related sayings that fall into the category of increasing...
by Mark | Jan 5, 2022 | Articles
The last couple of years have been trying and difficult times for many of us. Businesses as well as social institutions and even families have been turned upside down and inside out as we’ve seemingly been buffeted by a continuous wave of crises. It’s easy during...
