Small Business Challenges in Fostering Customer Engagement

I asked a sample of small business leaders to describe their challenges with customer engagement, their approaches to it and recommendations.  I defined customer engagement as how they promote customer investment in their brand and product offerings.  A theme in their...

Business Owners – Can Your Business Run Without You?

I bet most of us would honestly answer, “No but I sure wish it were true!”  Here are some steps you can take to get you there: 1. Create a “bucket list” of things you’d like to do or experience in your life.  This will become the...

Frequently Played Roles in Small Group Communication

Have you ever watched a meeting in progress?  Observed the goings-on without participating?  I find this to be an eye-opening view into human behavior.  Often, I am amazed that anything productive ever comes out of a meeting given what transpires.  Although there are...