ARTICLES
Customer Complaints – From the Business Owner’s Point of View
Customer complaints are a 2-way street. Do business owners have complaints about their customers? You bet they do! Here’s a list and some advice.
Brand Promises vs. Exceeding Expectations
What can your organization truly promise and deliver on? How can you exceed customer expectations if you don’t know what they are in the first place?
Unraveling the Mystery of Organizational Culture
Culture enables an organization to succeed and grow. But it can also keep an organization stuck in cycles of sub-optimal performance, high turnover and red ink on the bottom line. Here are some key points to consider.
Words of Wisdom for Dealing with Adversity and Uncertainty
How do small business owners keep themselves and their staffs from being overwhelmed during difficult times?
Boosting Diversity in Your Recruitment Efforts
Small Business Challenges in Fostering Customer Engagement
What is involved in customer engagement and what are small business owners and leaders are doing to foster it?
If You’re Thinking About Selling Your Business – It’s a Seller’s Market!
According to a panel of experts, the current market is prime for selling your business. What does a buyer look for?
Business Owners – Can Your Business Run Without You?
I bet most of us would honestly answer, “No but I sure wish it were true!” Here are some steps you can take to get you there:
Frequently Played Roles in Small Group Communication
Any time people get together for a meeting they act in roles that may or may not be beneficial to the intended outcomes. Here are some insights into what you may expect at your next meeting.
Financing Strategies for Small Business Owners
TAB’s recent survey unveils how small business owners approach financial strategies for their businesses
Cloud Computing Insights
Wonder what business owners think about cloud computing? Click the link below to see TAB’s business owner survey of cloud computing use. Cloud_Computing_Insights_US Access the full report
Healthy Organizations – An Organization Development Perspective
By Mark Komen, President, Kodyne, Inc. So is there such a thing as a “healthy organization?” Some might consider their reply to this question in terms of financial measures, perhaps based on revenue, funding, profitability, cash flow and a balance sheet with favorable ratios. Others might point to a mature and extensive customer or client base with lots of repeat business and a large backlog of orders to process. Both of these are certainly valid perspectives. I would like to consider this from an organization development…
Beware of Benchmarking!
By Mark Komen, President. Kodyne, Inc. If there was ever a business quicksand pit, it would be the practice of benchmarking. Benchmarking, as a business practice, came into prominence in the 1980s as organizations strived to find ways to improve themselves. A worthy exercise at its basic level, benchmarking is the process of comparing how your company or organization does things with how others do things. In particular, those companies or organizations perceived as industry leaders. Now this in and of itself isn’t so bad. There…
Do I Need Coaching or Consulting?
By Mark Komen, President. Kodyne, Inc. Are coaches, “consultants?” Are consultants, “coaches?” Can someone do both? To address these questions, I look at coaching and consulting as activities not labels describing professional practices. Yes, coaches can be consultants and vice versa but these are distinctly different approaches to addressing client needs using skill sets that are very different from each other. So what’s the difference between coaching and consulting? My short answers: Coaching is about exploring…
Mark’s Monthly TAB Meeting Calendar
Strategic Board – 2nd Tuesday of the month
Strategic Board – 3rd Wednesday
Entrepreneur Board – 3rd Tuesday
