by Mark | May 5, 2023 | Articles
Brand Promises vs. Exceeding Expectations Mark J. Komen, PresidentKodyne, Inc.Minneapolis, MN Over the last few years, I’ve seen a focus on “exceeding customer expectations” as an example of customer-related sayings that fall into the category of increasing...
by Mark | Jan 5, 2022 | Articles
The last couple of years have been trying and difficult times for many of us. Businesses as well as social institutions and even families have been turned upside down and inside out as we’ve seemingly been buffeted by a continuous wave of crises. It’s easy during...
by Mark | Apr 11, 2019 | Articles
I asked a sample of small business leaders to describe their challenges with customer engagement, their approaches to it and recommendations. I defined customer engagement as how they promote customer investment in their brand and product offerings. A theme in their...
by Mark | Oct 8, 2018 | Articles
In September 2018, I attended a panel discussion regarding the current private equity landscape. This was put on by the Twin Cities chapter of the Association for Corporate Growth. Some key points from the presentation: It’s a seller’s market and there...
by Mark | Jun 25, 2018 | Articles
I bet most of us would honestly answer, “No but I sure wish it were true!” Here are some steps you can take to get you there: 1. Create a “bucket list” of things you’d like to do or experience in your life. This will become the...
by Mark | Jun 12, 2018 | Articles
Have you ever watched a meeting in progress? Observed the goings-on without participating? I find this to be an eye-opening view into human behavior. Often, I am amazed that anything productive ever comes out of a meeting given what transpires. Although there are...
by Mark | Feb 26, 2017 | Articles
TAB’s latest survey reveals how small business owners approach financing for their businesses. Click to see the full report.
by Mark | Nov 9, 2015 | Articles
ARTICLES Brand Promises vs. Exceeding Expectations What can your organization truly promise and deliver on? How can you exceed customer expectations if you don’t know what they are in the first place? read more Unraveling the Mystery of Organizational Culture...
by Mark | Sep 30, 2015 | Articles
Wonder what business owners think about cloud computing? Click the link below to see TAB’s business owner survey of cloud computing use. Cloud_Computing_Insights_US Access the full report
by Mark | Sep 13, 2012 | Articles
By Mark Komen, President, Kodyne, Inc. So is there such a thing as a “healthy organization?” Some might consider their reply to this question in terms of financial measures, perhaps based on revenue, funding, profitability, cash flow and a balance sheet with favorable...