Small Business Challenges in Fostering Customer Engagement

I asked a sample of small business leaders to describe their challenges with customer engagement, their approaches to it and recommendations.  I defined customer engagement as how they promote customer investment in their brand and product offerings.  A theme in their...

Business Owners – Can Your Business Run Without You?

I bet most of us would honestly answer, “No but I sure wish it were true!”  Here are some steps you can take to get you there: 1. Create a “bucket list” of things you’d like to do or experience in your life.  This will become the...

Frequently Played Roles in Small Group Communication

Have you ever watched a meeting in progress?  Observed the goings-on without participating?  I find this to be an eye-opening view into human behavior.  Often, I am amazed that anything productive ever comes out of a meeting given what transpires.  Although there are...

Articles

ARTICLES Boosting Diversity in Your Recruitment Efforts Here are suggestions on how you can redesign your past recruitment practices to make better and more inclusive decisions about future new hires (courtesy of The Alternative Board) read more Small Business...

Cloud Computing Insights

Wonder what business owners think about cloud computing? Click the link below to see TAB’s business owner survey of cloud computing use. Cloud_Computing_Insights_US Access the full report

Beware of Benchmarking!

By Mark Komen, President.  Kodyne, Inc. If there was ever a business quicksand pit, it would be the practice of benchmarking.  Benchmarking, as a business practice, came into prominence in the 1980s as organizations strived to find ways to improve themselves.  A...